Refund & Return

At onestopmartusa, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase, you may request a return or refund within 15 days of receiving your order. Please read the details of our policy below:

Eligibility for Returns and Refunds

  1. Timeframe: Items must be returned within 15 days of delivery.

  2. Condition: Items must be unused, in their original condition, and with all original packaging and tags attached.

  3. Non-Returnable Items: The following items are not eligible for returns or refunds:

    • Perishable goods (e.g., food, flowers).

    • Customized or personalized items.

    • Items marked as "Final Sale."

How to Request a Return or Refund

  1. Contact Us: Email us at support@onestopmartusa.com or call 926-571-1682 with your order number and reason for return.

  2. Approval: Once your request is approved, we will provide you with return instructions, including the return address.

  3. Shipping Costs:

    • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

    • For all other returns, the customer is responsible for return shipping costs.

Refund Process

  1. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.

  2. Processing Time: Approved refunds will be processed within 7-10 business days of receiving the return.

  3. Refund Method: Refunds will be issued to the original payment method used during the purchase.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@onestopmartusa.com or 926-571-1682. Provide your order number, a description of the issue, and photos of the damage if possible. We will work to resolve the issue promptly, including offering a replacement or refund as needed.

Contact Information

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us: